| Method | Delivery Time | Cost | Notes |
|---|---|---|---|
| StandardSingPost / NinjaVan | 2–4 business days | S$5.90 | Orders above S$80 ship free |
| ExpressNinjaVan Next-Day | Next business day | S$12.00 | Order before 12pm for same-day dispatch |
| Free ShippingStandard | 2–4 business days | Free | Auto-applied on orders S$80 and above |
| Region | Delivery Time | Cost | Notes |
|---|---|---|---|
| MalaysiaWest & East Malaysia | 5–8 business days | S$12.00 | DHL / J&T Express |
| Australia & NZ | 7–12 business days | S$22.00 | DHL Express. Customs may apply. |
| United States | 8–14 business days | S$28.00 | FedEx / DHL. Import duties borne by recipient. |
| United Kingdom & EU | 7–12 business days | S$25.00 | DHL Express. VAT may apply at border. |
| Other regions | 10–18 business days | From S$20.00 | Contact us for a quote at hello@simplyyours.co |
Orders are processed within 1–2 business days of payment confirmation. You'll receive an email once dispatched with a tracking link.
Every order is packed in our signature matte black box with tissue and a ribbon pull. Gift orders include a wooden box and hand-sealed wax seal.
All our fragrances comply with IATA regulations for alcohol-based products. Some carriers may have restrictions — we'll notify you if an order is affected.
If your order arrives damaged or doesn't arrive, contact us within 7 days at hello@simplyyours.co and we'll make it right.
Yes — if your order hasn't been dispatched yet, contact us immediately at hello@simplyyours.co or WhatsApp and we'll update it. Once dispatched, we're unable to redirect packages.
We do not ship to PO boxes for express orders. Standard shipping to PO boxes within Singapore is accepted where courier service allows.
The courier will attempt redelivery or leave a card. For NinjaVan deliveries, you can reschedule via their app. For SingPost, you can collect from the nearest post office.
No — for international orders, import duties, customs taxes, and VAT are the responsibility of the recipient and are not included in our shipping fee.
Yes. Once dispatched, you'll receive a tracking number via email. You can track your parcel directly on the courier's website (NinjaVan, SingPost, or DHL).
Still have a question about your delivery?
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